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CLICK ON OUR GREEN SPECIALS TAG ON THE HOME SCREEN TO VIEW FEATURES AND SPECIALS!

 POLICIES 

 

Reservations

Rental rates are divided into 4 seasons:  Summer Peak, Spring/Fall, Winter, and Holiday. During the summer peak season rentals are weekly for most homes. In addition to the rental rate there are also the following charges:

5.3% Virginia sales tax

7% County lodging tax

 

$50.00 Non-Refundable Damage fee 

 

Cleaning Fee: $100 - $200

Pet Fee:  $15 - $25/night per pet or $75- $125/week per pet  (pet friendly homes only)

 

All Summer rentals are Saturday to Saturday.  In the Spring/Fall and Winter seasons, nightly rentals are allowed in many of our units, but there are nightly minimums required.  Holiday stays must be three (3) nights or more, depending on the unit.

Off season rentals are available in many of our vacation homes.  3-6 month leases are available. Call our office for details.

You must be 25 years of age or older to make a reservation, and the leaseholder must occupy the property for the duration of the lease. Non-chaperoned groups are not allowed.  Should a group misrepresent themselves, they will be evicted immediately without refund. 

Once a reservation is made and payment is processed, the reservation becomes legal and binding. The contract is then subject to our cancellation policy.  Upon confirmed reservation  Terms and Conditions will be sent via email. Please read it carefully as it is binding contract. Call our office if you have any questions regarding any of the terms of the contract or our policies and procedures. Please sign and return it within 10 days of booking your reservation.  You can return it via fax, mail, or e-mail.

?CANCELLATION POLICY:  If a reservation is canceled with at least 90 days’ prior notice, the payment will be refunded. If a reservation is canceled within 90 days of your arrival date, no refund will be given unless the unit is rented for the same amount of time. If re-rented deposit will be refunded minus a 25% fee If the home becomes unavailable, REALTOR reserves the right to substitute the home for like accommodations.
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Occupancy

The maximum number of persons allowed in the vacation home is listed in the Tenant Lease Agreement. Occupancy is determined by county regulations. Children are counted in total occupancy unless they are under the age of two (2) in Bedford County and (5) Franklin County. Any party exceeding this number may be evicted without a refund. 

Payment

One half of the total reservation amount is due at time of reservation.  The balance must be paid in full 30 days prior to your arrival date. We accept Visa, MasterCard, Discover, personal checks or money orders.  A $45.00 fee will be charged for all returned checks. If the final payment is not received the  to our cancellation policy will be activated.  

Non-Availability Procedures

Smith Mountain Lake Vacation Rentals, LLC makes every effort to guarantee the availability of your chosen unit. If, however, the unit becomes unavailable for reasons beyond our control, we reserve the right to transfer you to comparable accommodations.   Description, rates, and property amenities listed on our website and or rental agreement are subject to chance without notice.  Omissions, additions, or errors, and changes in property bedding , furnishing, equipment, etc., may occur and we are not responsible. 

Security Deposit

A $50 Non-Refundable Damage Fee is required.  Guests will be charged for any damages to the unit; missing items, additional cleaning, occupancy exceeding the limit, moved furniture, late check-out, failure to leave unit keys at departure, trash left in unit, etc.  We ask that you please inspect the unit upon your arrival and report any concerns or damages immediately.  

Check-In

In the summer season, check-in is on Saturday after 3:00 p.m. With the size and complexity of the homes, our housekeepers need every minute of the summer seasons 10:00-3:00 window to ensure the cleanliness of your vacation home. We know you are excited to get started with your vacation, but please do not interfere with their work by arriving at the home early, or asking for an early check-in. No members of your party are allowed to be on the property of your vacation home before check in time.  

Keys

 You will be provided with two (2) sets of keys to each rental unit.  Loss of keys will result in a charge of $30.00  per  key. Keys should be returned to lock box upon departure.

Checkout

Checkout is 10:00 a.m. NO EXCEPTIONS! These times must be strictly adhered to so that the property can be prepared for the next guest. Please make sure the following items are completed prior to leaving the property: Please follow guideline to ensure checkout proceedures  are followed. There is a list in all homes as well as attached to arrival and departure instructions. 

Arriving at the Home

We do our best to make sure your vacation home is properly prepared for your arrival. However, after you arrive at the home and find anything that isn't satisfactory, or there is something that you feel needs to be reported to our office, please do so immediately. Failure to report any dissatisfaction upon your arrival will not be addressed at, or following departure. Our courteous staff will make every effort to remedy any situation, or dissatisfaction, as soon as it is reported. 

Parking

The parking of vehicles in any area other than the driveway or other designated area is not permitted. Cars must not be in the road or on the grass.  No campers, RV's, etc. are allowed on the premises. Parking of boat trailers is not permitted on the property unless specified. No ATV's or golf carts are permitted without express written approval. 

Smoking

NO SMOKING! Smoking is prohibited inside all of our homes. All areas of the property should be left free of cigarette butts. Breach of this restriction will result in additional charges to your account, and/or possible eviction. 

Pets

Damages by pets are the sole responsibility of Lessee. DOGS ONLY are permitted, and only at those properties specifically designated as pet-friendly. A non-refundable pet fee of $75 - $125 plus tax per dog.  Some homes restrict the number of dogs and/or the size or breed of dog permitted. Please verify this information prior to making your reservation.  NO PETS are allowed on the premises of homes that are not listed as pet friendly. A $15 - $25 /per day or $75 - $125/week pet fee will be added per pet. We ask that your pet be on flea and tick preventative treatment before entering any of our units. PRIOR to your arrival, proof of flea and tick preventative treatment must be provided

Accommodations

All units are individually owned and furnished to the owner's preference. We update the pictures of each home often to ensure that our descriptions, are accurate. However, we cannot be held responsible for changes made by owners. Rates, descriptions, and property amenities listed on our website, in our brochure or other advertising material, and/or in the rental agreement are subject to change without notice. Omissions, additions, printing errors and/or changes in property bedding, furnishings, equipment, etc., may occur and Smith Mountain Lake Vacation Rentals, LLC is not responsible and no refund will be offered for such. 

Cable/Satellite TV

If the satellite or cable service is interrupted, we will make every effort to correct the problem but cannot guarantee replacement or repair. Refunds will not be given due to breakdown. 

What You Need To Bring

Linens are NOT provided. You will need to supply all sheets and towels for your guests or reserve them through our office. The homes are equipped with bedspreads/comforters, pillows and blankets. Please contact our office at least two (2) weeks before your arrival date if you would like to arrange for our linen service. If you select the linen service for a weekly rental, your linens will be at the home upon your arrival. Make-up service is available at an extra charge. Orders must be placed two (2) weeks prior to arrival. Paper products (toilet paper, paper towels), trash/garbage bags, bath toiletries, detergents, charcoal (if charcoal grill) are NOT supplied. We suggest that you bring your own beach towels, beach chairs, folding chairs, water toys, and any specialty items that you may require during your stay (large roasting pans, etc.)

 

Grills

Most homes are furnished with a gas grill, unless a charcoal grill is specified in the description. However, some condominium associations prohibit the use of outdoor grills. Propane tanks for gas grills are filled at the beginning of the season. However, if they are empty, we are not responsible for refill. You may refill them and present a copy of the receipt upon departure for reimbursement. Please, no charcoal in gas grills. The incoming guests appreciate the courtesy of a clean grill. Grills left dirty will result in a $20.00 charge.

 

Swimming Pools/Tennis Courts

Some of our homes are located in communities that allow guest access to swimming pools and tennis courts. We welcome you to make use of these amenities and enjoy yourself while doing so. However, please read and follow all posted instructions. If a pass or key is required to use these amenities, these will be left inside the home. Please return these to the proper place after your stay. The community provides these amenities, not the owner of the home or Smith Mountain Lake Vacation Rentals, LLC. Therefore, we provide no guarantee of the condition, operating hours, availability, etc. of them, and will offer no refund for such.

 

Repairs/Maintenance

Our homes are well maintained, but please understand that just like your own home, unexpected breakdowns may occur. The essence of your vacation is to enjoy yourself, so we will make every effort to remedy situations and correct  problems in a timely manner. For non-emergency situations, please call during office hours, or leave a detailed message. We will try to remedy these situations as quickly as possible; however, refunds will not be issued due to malfunctioning equipment (A/C, appliances, etc.) or other guest dissatisfaction.  If a service call is deemed unnecessary, or a maintenance repair is needed as a result of tenant actions, the cost will be charged to your account. Agent retains the right to enter the property for maintenance, repairs, or care of the property during reasonable hours. We will make every effort not to disrupt your stay.
 

Docks/Slips

All units are waterfront and most have a boat slip, guest slip, or private dock, unless otherwise stated.  It is normally an uncovered slip. A private dock is accessible only to the occupants of the home, and may accommodate 1 or 2 boats depending on the size. Renters may use floating or stationary docks to tie up boats. Electric lifts are for owners use only. An owner's boat may be in the lift of the covered slip, but is not available for guest's use. Please do not disturb or board the boat. OPERATION OF ELECTRIC LIFTS AT THE DOCK IS STRICTLY PROHIBITED. Damage to a dock and/or electric lift from unauthorized use will be the sole financial responsibility of the renter. Electricity and lights at the dock are not guaranteed.

Thank you for reserving your vacation home with us.