SML Vacation Rentals Policies

 POLICIES  

 

Cancellation Policy: 
 All canceled reservations are subject to a $100.00 cancellation fee plus tax. All cancellations must be received in writing (email is acceptable). If a reservation is canceled with at least 90 days’ notice, payment will be refunded minus the $100.00 cancellation fee. With notice of fewer than 90 days of arrival date, no refund will be given unless the dwelling is re-rented for the same amount of time and rate. Every effort is made to re-rent the home; however, if the home does not re-rent, all monies received will be forfeited. Once re-rented, all payments (less cancellation fee) will be returned. Please note: Nonpayment of any deposits or balances due may result in reservation cancellation. 

Reservations:
Rental rates are subject to change without notice. 5.3% Virginia sales tax 7% County lodging tax

Cleaning Fee:  Varies with the size of home

Pet Fee:  varies on each pet-friendly home 

Most Summer rentals are from Saturday to Saturday during peak season.  In the Spring/Fall and Winter seasons, shorter stays are allowed in many of our homes, but there are nightly minimums required.  Holiday stays typically require three, or four nights or more, depending on the property.

Off-season longer-term rentals are available in many of our vacation homes for 3-6 months in the fall and winter months. Call our office for details.

You must be 25 years of age or older to make a reservation, and the leaseholder must occupy the property for the duration of the lease. Non-chaperoned groups are not allowed.  Should a group misrepresent themselves, they will be evicted immediately without a refund. 

Once a reservation is made and payment is processed, the reservation becomes legal and binding. The contract is then subject to our cancellation policy.  Upon confirmed reservation  Terms and Conditions will be sent via email.

If the home becomes unavailable, REALTOR reserves the right to substitute the home for like accommodations.

Occupancy:
The maximum number of persons allowed in the vacation home is listed in the Tenant Lease Agreement. Occupancy is determined by county regulations. Children are counted in total occupancy unless they are under the age of two (2) in Bedford County and (5) Franklin County. Any party exceeding this number may be evicted without a refund. 

Payment:
One-half of the total reservation amount is due at the time of reservation.  The balance must be paid in full 30 days prior to your arrival date. We accept Visa, MasterCard, Discover, personal checks, or money orders.  A $50.00 fee will be charged for all returned checks. If the final payment is not received then our cancellation policy will be activated.  

Non-Availability Procedures:
Smith Mountain Lake Vacation Rentals, LLC makes every effort to guarantee the availability of your chosen unit. If, however, the unit becomes unavailable for reasons beyond our control, we reserve the right to transfer you to comparable accommodations.   Description, rates, and property amenities listed on our website and or rental agreement are subject to change without notice.  Omissions, additions, or errors, and changes in property bedding, furnishing, equipment, etc., may occur and we are not responsible. 

Security Deposit:
A $60 Non-Refundable Damage Fee is required.  Guests will be charged for any damages to the property; missing items, additional cleaning, occupancy exceeding the limit, moved furniture, late check-out, trash left etc.  We ask that you please inspect the home upon your arrival and report any concerns or damages immediately.  

Arriving at the Home:
We do our best to make sure your vacation home is properly prepared for your arrival. However, after you arrive at the home and find anything that isn't satisfactory, or there is something that you feel needs to be reported to our office, please do so immediately. Failure to report any dissatisfaction upon your arrival will not be addressed at, or following departure. Our courteous staff will make every effort to remedy any situation as soon as it is reported. 

Parking:
The parking of vehicles in any area other than the driveway or other designated area is not permitted. Cars must not be in the road or on the grass.  No campers, RVs, etc. are allowed on the premises. Parking of boat trailers is not permitted on the property unless specified. No ATVs or golf carts are permitted without express written approval. 

Smoking:
NO SMOKING! Smoking is prohibited inside all of our homes. All areas of the property should be left free of cigarette butts. Breach of this restriction will result in additional charges to your account, and/or possible eviction. 

Pets:
Damages by pets are the sole responsibility of Lessee. DOGS ONLY are permitted, and only at those properties specifically designated as pet-friendly. A non-refundable pet fee is applied per dog.  Most homes restrict the number of dogs and/or the size/breed of dogs permitted. Please verify this information prior to making your reservation.  NO PETS are allowed on the premises of homes that are not listed as pet friendly. A $15 - $25 /per day or $85 - $125/week pet fee will be added per pet. Pets must be up to date on flea and tick preventative treatment before entering any of our units. Prior to your arrival, proof of flea and tick preventative treatment may be required. You must maintain control of your pet at all times.

Accommodations:
All homes are individually owned and furnished to the owner's preference. We update the pictures of each home often to ensure that our descriptions are accurate. However, we cannot be held responsible for changes made by owners. Rates, descriptions, and property amenities listed on our website, in our brochure or other advertising material, and/or in the rental agreement are subject to change without notice. Omissions, additions, printing errors, and/or changes in property bedding, furnishings, equipment, etc., may occur and Smith Mountain Lake Vacation Rentals, LLC is not responsible and no refund will be offered for such. 

Internet/Cable/Satellite TV:
If the Internet, satellite, or cable service is interrupted, we will try to correct the problem but cannot guarantee replacement or repair. Refunds will not be given due to breakdown.  

Grills:
Most homes are furnished with a gas grill unless a charcoal grill is specified in the description. However, some condominium associations prohibit the use of outdoor grills. Propane tanks for gas grills are filled at the beginning of the season. However, if they are empty, we are not responsible for refill. You may refill them and present a copy of the receipt upon departure for reimbursement. Please, no charcoal in gas grills. The incoming guests appreciate the courtesy of a clean grill. Grills left dirty will result in a $20.00 charge. 

Swimming Pools/Tennis Courts:
Some of our homes are located in communities that allow guests access to swimming pools and tennis courts. We welcome you to make use of these amenities and enjoy yourself while doing so. However, please read and follow all posted instructions. If a pass or key is required to use these amenities, these will be left inside the home. Please return these to the proper place after your stay. The community provides these amenities, not the owner of the home or Smith Mountain Lake Vacation Rentals, LLC. Therefore, we provide no guarantee of the condition, operating hours, availability, etc. of them, and will offer no refund for such. Homes that have private pools are professionally maintained. Guests may not alter chemicals or temperature.

Repairs/Maintenance:
Our homes are well maintained, but please understand that just like your own home, unexpected breakdowns may occur. The essence of your vacation is to enjoy yourself, so we will make every effort to remedy situations and correct problems in a timely manner. For non-emergency situations, please call during office hours, or leave a detailed message. We will try to remedy these situations as quickly as possible; however, refunds will not be issued due to malfunctioning equipment (A/C, appliances, etc.) or other guest dissatisfaction.  If a service call is deemed unnecessary, or a maintenance repair is needed as a result of tenant actions, the cost will be charged to your account. Agent retains the right to enter the property for maintenance, repairs, or care of the property during reasonable hours. We will make every effort not to disrupt your stay.

Docks/Slips:
All units are waterfront and most have a boat slip, guest slip, or private dock unless otherwise stated.  It is normally an uncovered slip. A private dock is accessible only to the occupants of the home and may accommodate 1 or 2 boats depending on the size. Renters may use floating or stationary docks to tie up boats. Electric lifts are for owners' use only. An owner's boat may be in the lift of the covered slip but is not available for guests' use. Please do not disturb or board the boat. THE OPERATION OF ELECTRIC LIFTS AT THE DOCK IS STRICTLY PROHIBITED. Damage to a dock and/or electric lift from unauthorized use will be the sole financial responsibility of the renter. Electricity and lights at the dock are not guaranteed.

Thank you for reserving your vacation home with us.